Mission Statement and Core Values
As a company, Gravity Servers has both a mission, and a set of core values that we follow each and every day. Without these, a company hasn’t defined itself, and has no clear roadmap, or set of rules to apply to every situation that it interacts with a customer. For Gravity Servers, these help us to maintain a direction to keep moving in, and keep us focused on the one thing that matters to us the most: you.
Gravity Servers Mission Statement
A mission statement keeps a company focused on a long-term strategy. Gravity Servers mission is to bring an Enterprise-grade performance and customer experience to all levels of businesses and individuals, without charging Enterprise-grade prices. We believe that by investing in our customers for the long term, we create a partnership that benefits our customers, and us, allowing us to charge lower prices because we keep our customers longer. This long term vision allows us to focus on learning your IT and infrastructure needs, delivering that, and even innovate in that area. We firmly believe that if we help you grow and become successful, then we grow and become successful as a by product. Rather than looking at you as a transient customer that “outgrows” us and moves on, we look at you as a partner to help grow, and stay by your side.
Isn’t it time you were served by a company that tenders to your needs, rather than paying a company to fit into their definition of what you need?
Gravity Servers Core Values
Core values keeps a company focused on its day to day relationships with customers, as well as its community. As such, Gravity Servers has five Core Values that we believe define us as a company, and define our relationship with our customers. Without these, we are nothing but another group of people with some servers providing you space. Wouldn’t you rather have a partner that’s committed to helping you succeed?
The Golden Rule
This is a simple, but relationship-defining rule … “One should treat others as one would like others to treat oneself”. To sum it up, when we deal with you, we treat you, your sites, and your infrastructure, with the same care and respect, and urgency, as if your server, your website, and your service was our own. Our customers are what make our business possible; why shouldn’t we treat their environments as our own?
Honesty and openness are the cornerstone of any relationship, and even more so, we believe, as the cornerstone of a business partnership. At Gravity Servers, integrity means being not only open and honest in all of our dealings with customers, but being ethically unyielding. We mean what we say, strive to be as ethical as possible, and take responsibility for all of our actions. Every single customer isn’t just a database entry in our billing software, but a relationship to be cultivated and cherished.
One of our support team’s favorite core values is Relentlessness. If you have a problem, one of our administrators will take ownership of that issue, and stick with you until that issues is solved. If it needs to be escalated to a higher department, then that original administrator remains as the customer’s point of contact throughout the issue. Being relentless means that we do not give up, we take ownership of issues, and we solve issues.
Innovation can mean many things, but at Gravity Servers, we define innovation as the constant move forward to streamline our processes, the products that we provide, and to strive every day to “Top this!” The Cloud Hosting and IT environment and technologies are constantly evolving, and our goal is to stay on the cutting edge of the field (which is stable, and production worthy) while keeping a close eye on the bleeding edge (unstable and not production-ready), watching for technologies that can benefit our customers. Just because we have a technology that works great, doesn’t mean we should stop looking for a better way to do it. This doesn’t mean we skip from one fad to another, but rather push forward thoughtfully.
Although many would question whether a company’s internal sense of community would affect how they deal with customers (the Golden Rule).
Mission Statement and Core Values
Updated on 2015-09-17T14:20:30-04:00, by .